To return DirecTV equipment, follow these steps:
1. Prepare the Equipment: Gather all the items you need to return, which typically include:
– DirecTV receiver
– Remote control
– Power cords and cables
– Access card (if applicable)
– Satellite dish (if you are canceling your service entirely)
2. Pack the Equipment: Place all the items into a box. If you still have the original packaging, it’s best to use it. Otherwise, use a sturdy box and make sure the equipment is securely padded to prevent damage during shipping.
3. Get a Return Label:
– If you canceled your service online or by phone, DirecTV should have emailed or mailed you a return shipping label. If not, you can log into your DirecTV account and request one.
– You can also call DirecTV customer service at 1-800-531-5000 to request a return label or get instructions on where to send the equipment.
4. Drop Off the Package: Take the packed box with the return label to a local UPS store or authorized shipping location. DirecTV typically uses UPS for returns, and they will handle the shipping for you if you have the return label.
5. Keep the Tracking Number: Once the equipment is shipped, keep the tracking number for your records. This will help you confirm the return was processed.
6. Check for Confirmation: After DirecTV receives the equipment, they will process the return. Keep an eye on your account to make sure you don’t receive any additional billing for unreturned equipment. You should get an email or confirmation once the return is complete.
By following these steps, you should be able to return your DirecTV equipment without any issues.
