If you’re looking to get rid of DirecTV, there are several steps you can take depending on whether you want to cancel your service completely or switch to a different provider. Here’s a guide on how to do both:
1. Review Your Contract
– Check for Early Termination Fees: If you’re still under a contract, there may be an early termination fee (ETF). Look for your contract details in your account or any communications you received when signing up for DirecTV.
– Device Lease Fees: If you’re leasing equipment (like a satellite dish or DVR), make sure to check if there are any fees for returning it.
2. Cancel Your DirecTV Service
– Call DirecTV: The most direct way to cancel is by calling DirecTV customer service at 1-800-531-5000. Be ready for a retention offer, as they may try to convince you to stay with discounts or other incentives.
– Request Cancellation in Writing: After calling, it’s a good idea to follow up with a formal written cancellation request to DirecTV. You can email them or send a letter via certified mail for documentation purposes.
– Ask for Confirmation: Make sure to ask for a cancellation confirmation number. This will serve as proof in case any issues arise later.
3. Return Equipment
– Satellite Dish: If you’re using a satellite dish, DirecTV may require that you return it. They may send you a return kit for the equipment.
– Receivers and Other Equipment: If you have receivers, remotes, or other leased equipment, you will need to return them as well. DirecTV typically provides prepaid return labels for this. If they don’t, you may have to ship the equipment back at your own expense.
– Return Timeliness: Make sure to return the equipment within the specified time frame (usually 21 days after cancellation) to avoid any unreturned equipment fees.
4. Settle Any Remaining Balances
– Final Bill: After cancellation, you will receive a final bill. Make sure to pay it in full to avoid any ongoing charges or fees.
– Refund: If you’ve prepaid for service, you may be entitled to a refund for the unused portion of your service.
5. Explore Alternative Options
– Streaming Services: If you’re looking to replace DirecTV, consider switching to streaming services like Hulu + Live TV, YouTube TV, Sling TV, or others.
– Internet Providers: Many internet service providers offer TV bundles or live TV streaming services, which may be a more flexible or affordable option.
– Antenna: Depending on your location, you may also want to consider using a digital antenna for local channels.
6. Confirm Your Service is Cancelled
– Follow Up: After the cancellation, follow up with DirecTV to ensure that the cancellation was processed and that no further charges will be applied. You may also want to check your credit card or bank statements for any unexpected charges.
By following these steps, you can effectively cancel your DirecTV service and make the transition to a different provider if desired.
