Getting discounts as an existing DIRECTV customer typically involves a combination of negotiation, loyalty perks, and special offers. Here are some strategies you can use:
1. Contact Customer Service
– Call DIRECTV: Reach out to customer service (1-800-531-5000) and ask about any available discounts or promotions for existing customers. Be polite but assertive in explaining that you’re looking for a better deal or that you’re considering switching to a competitor.
– Ask for Retention Offers: When speaking to customer service, ask if there are any retention offers available for long-term customers or special deals that might apply to you. Often, DIRECTV has special promotions that are not advertised but can be offered to keep you as a customer.
2. Loyalty Discounts
– Loyalty Program: DIRECTV sometimes offers loyalty discounts to customers who have been with them for a long time. These discounts might be in the form of a lower monthly bill, free premium channels for a few months, or reduced rates on equipment and installation.
3. Bundling Services
– Bundle with AT&T: If you’re an AT&T customer, you might be eligible for discounts by bundling your DIRECTV service with your AT&T internet or wireless plan. Check with both companies to see if bundling could result in a better price.
– Family or Multi-Account Discounts: If you have multiple accounts or family members who also use DIRECTV, inquire about multi-account discounts or bundling options that could lead to savings.
4. Promotions and Offers
– Special Promotions: DIRECTV occasionally runs special promotions, especially around holidays or during contract renewal periods. Keep an eye out for email offers or check the DIRECTV website for current deals. Sometimes, existing customers may be able to take advantage of new customer promotions.
– Free Upgrades: Ask if you qualify for any free upgrades or equipment deals (e.g., a new DVR or premium channels for a certain period) as part of a promotion.
5. Negotiate Your Bill
– Review Your Current Plan: Regularly assess your package to see if you’re paying for channels or services you no longer use. If you’re on a high-tier plan, ask if you can downgrade to a more affordable package while still keeping the channels you enjoy.
– Mention Competitors: Sometimes mentioning competitors like Dish Network, Sling TV, or cable providers can prompt DIRECTV to offer you a better deal to retain your business. Make sure to research what deals competitors are offering, so you can leverage that information during negotiations.
6. Check for Military or Other Discounts
– Military Discounts: DIRECTV offers discounts for active-duty military members, veterans, and their families. Be sure to ask about military pricing if you’re eligible.
– Other Special Discounts: Check if you’re eligible for other discounts based on your occupation, membership in certain groups (e.g., AARP), or other factors.
7. Look for Price Adjustments
– Price Hikes: If DIRECTV increases its rates, contact customer service to inquire about price adjustments or discounts to offset the increase. Sometimes, explaining that you’re considering canceling the service due to a price hike can prompt them to offer a discount.
8. Cancel or Downgrade Service
– Cancellation Offer: If you’re willing to consider canceling your service, you may be offered a retention deal or a discount to keep you as a customer. Be prepared to explain why you’re thinking of leaving (e.g., high costs, service issues) and inquire about any offers to keep you onboard.
– Downgrade Plan: If you don’t want to cancel but still want to save money, ask if you can downgrade your plan or remove premium services you no longer need, which could result in a lower monthly bill.
9. Monitor Your Billing
– Annual Price Increases: Be mindful of annual price hikes, as DIRECTV often increases prices after the first year of service. If this happens, call and ask about discounts or promotional pricing to maintain your current rate.
10. Use Third-Party Deals
– Referral Programs: Sometimes, you can get discounts by referring a friend or family member to DIRECTV. Check if there are referral offers available where you can both get a credit or discount on your bills.
In summary, the best way to get discounts as an existing DIRECTV customer is by directly contacting customer service, asking about promotions, and exploring bundling or loyalty discounts. Don’t be afraid to negotiate or mention competitors to help lower your bill.
