To return your DirecTV equipment, follow these steps:
1. Prepare the Equipment: Gather all the equipment that you need to return, including:
– Satellite dish (if applicable)
– Receiver(s)
– Remote controls
– Power cords
– HDMI cables, etc.
2. Contact DirecTV:
– Call DirecTV customer service at 1-800-531-5000 or log into your DirecTV account online.
– Request a return kit or inquire about the return process. DirecTV may provide a prepaid return label and packaging for you to ship the equipment back.
3. Pack the Equipment: If DirecTV has sent you a return kit, carefully pack the equipment in the provided box. Make sure to follow any specific instructions they give you.
4. Ship the Equipment: If you have received a prepaid shipping label, attach it to the package and drop it off at a USPS or UPS location. If you’re not provided a return label, you may need to pay for shipping. Use a trackable shipping method to ensure it reaches DirecTV.
5. Verify Return: Keep your receipt and tracking number for confirmation. It’s a good idea to check with DirecTV to confirm they have received the equipment and processed the return.
If you prefer to return the equipment in person, some DirecTV service centers or UPS stores that accept DirecTV returns may allow for walk-in returns. Always confirm with DirecTV for the most convenient method for your location.
