Getting out of a DirecTV contract can be done in several ways, but the process and penalties depend on the terms of your agreement. Here are some methods to consider:
1. Early Termination Fee (ETF)
If you’re still within the contract period, DirecTV typically imposes an Early Termination Fee (ETF) if you cancel before the contract ends. This fee can vary but is often around $20 for each month remaining on your contract.
How to cancel:
– Contact DirecTV customer service and explain you want to cancel your account. You can reach them by calling 1-800-531-5000.
– Be prepared to pay the ETF unless you have a valid reason for cancellation (such as moving to an area where DirecTV doesn’t provide service).
2. Moving to a Non-Served Area
If you’re moving to a location where DirecTV service isn’t available, they may waive the early termination fee. To do this:
– Inform DirecTV of your move.
– Provide proof of your new address (e.g., utility bill, lease agreement).
– Confirm that DirecTV cannot provide service at your new address.
3. Service Quality Issues (or “Cancel for Cause”)
If DirecTV fails to provide the service you were promised, you may be able to cancel the contract without paying the ETF. Examples of service issues include frequent outages, poor signal quality, or billing problems. In this case:
– Document your service issues (e.g., take notes of outages, keep records of communication with customer service).
– Contact DirecTV and explain that you are dissatisfied with the service.
– If they cannot resolve your issues, request to cancel the contract due to poor service.
4. Negotiate with Customer Service
Sometimes, you can negotiate with DirecTV to waive or reduce the ETF, especially if you’re a long-term customer or have a compelling reason for cancellation. It may help to:
– Mention competitor offers or issues with your service.
– Ask if there are any loyalty programs or deals available to reduce or eliminate the cancellation fees.
5. Transfer the Contract
DirecTV allows you to transfer your account to another person. This can be a good option if you want to get out of the contract without paying the ETF. To transfer:
– The person assuming your contract must meet DirecTV’s eligibility requirements.
– Contact DirecTV customer service to initiate the transfer process.
6. Consider the 30-Day Trial Period
If you recently signed up, DirecTV may offer a 30-day satisfaction guarantee, meaning you can cancel within the first 30 days without paying an ETF. However, you’ll still be responsible for any installation or equipment fees. Check your terms to see if this applies.
7. Pay the Early Termination Fee
If all else fails, you might choose to pay the ETF and move on. It might be a straightforward way to terminate the contract without dealing with further negotiations or issues.
Be sure to read your DirecTV agreement to understand the specific terms, including the ETF, cancellation policies, and any other fees you may encounter.
