To return your DirecTV equipment, including boxes, you generally need to follow these steps:
1. Prepare the Equipment:
– Make sure to gather all items that came with the DirecTV box, such as the receiver, remote control, power cord, HDMI or other cables, and any additional accessories. It’s important to return all pieces to avoid additional charges.
2. Contact DirecTV:
– Call DirecTV customer service at 1-800-531-5000 to inform them that you want to return your equipment. They will guide you through the process and may issue a return shipping label or arrange for a pickup.
3. Return Method Options:
– By Mail: If you’re returning the equipment by mail, DirecTV will send you a return label. Package your equipment securely in the original box (or any other safe packaging) and attach the return label. You can drop it off at any UPS store or authorized location.
– In-Person: You can also return the equipment to an authorized DirecTV retailer or a UPS store that participates in DirecTV returns. Some retail locations may accept DirecTV returns directly.
4. Keep a Record:
– Be sure to get a receipt or proof of return, especially if you’re returning the equipment by mail. This will serve as your evidence that you’ve sent the equipment back. Keep any tracking numbers or other details from the return process until you receive confirmation from DirecTV that they’ve received the items.
5. Confirm Return with DirecTV:
– After sending the equipment back, follow up with DirecTV to confirm they’ve received everything and that your account has been properly credited.
If you were leasing the equipment, make sure that DirecTV has processed the return to avoid being charged for unreturned items.
