To return your DIRECTV equipment, you can follow these steps:
1. Locate the nearest UPS Store or FedEx location: DIRECTV requires that you return the equipment through UPS or FedEx. Check the return instructions provided by DIRECTV, as they will typically list participating locations near you.
2. Package the equipment securely: Make sure you pack all equipment, including the receiver, remote control, cables, and power cords, into a box. If you have the original packaging, that’s ideal. Otherwise, use a sturdy box and sufficient packing material to prevent damage during transit.
3. Use the return label provided by DIRECTV: When you disconnect your service or cancel your account, DIRECTV will usually send you a prepaid shipping label. If you didn’t receive one, you can request one from their customer service.
4. Drop off at a UPS or FedEx location: Take your packaged equipment along with the return label to a UPS Store or FedEx location, as indicated in your return instructions.
5. Obtain a receipt: Ensure you get a receipt when dropping off the equipment. This will serve as proof that you returned the items.
6. Check your account: After returning the equipment, log into your DIRECTV account or contact customer service to confirm that the return has been processed and no further charges are due.
If you’re unsure about specific return instructions, it’s a good idea to contact DIRECTV customer service for assistance.
