Efficiently Forward Calls on Your Cisco IP Phone- A Step-by-Step Guide

How to Call Forward Cisco IP Phone

In today’s fast-paced business environment, it is crucial to stay connected at all times. One of the most common features required by employees is call forwarding, which allows you to reroute calls from your Cisco IP phone to another number when you are unavailable or busy. This article will guide you through the process of how to call forward your Cisco IP phone, ensuring that you never miss an important call.

Firstly, it is essential to understand the different types of call forwarding available on your Cisco IP phone. The three primary types are:

1. Call Forwarding Always: This option forwards calls to a specified number at all times, regardless of whether you are on the phone or not.
2. Call Forwarding No Answer: This option forwards calls to a specified number if you do not answer the call within a specified number of rings.
3. Call Forwarding On Busy: This option forwards calls to a specified number if you are currently on another call.

To set up call forwarding on your Cisco IP phone, follow these steps:

1. Lift the receiver and listen for the dial tone.
2. Press the “Hold” button if you are already on a call, or wait until the phone is idle.
3. Press the “Feature” or “More” button on your phone’s keypad.
4. Navigate to the “Call Forwarding” option using the arrow keys and press the “Select” button.
5. Choose the type of call forwarding you want to set up (Always, No Answer, or On Busy) by pressing the corresponding number on the keypad.
6. Enter the phone number to which you want to forward the calls by pressing the “Speed Dial” or “Directory” button, and then entering the number using the keypad.
7. Press the “Select” button to confirm the forwarding number.
8. Press the “End” or “Clear” button to exit the call forwarding menu.

To deactivate call forwarding, follow the same steps as above, but choose the “No Call Forwarding” option instead of selecting a forwarding number.

It is important to note that some Cisco IP phones may have a different menu structure or require additional steps to set up call forwarding. Refer to your phone’s user manual for specific instructions if needed.

By following these steps, you can easily set up call forwarding on your Cisco IP phone and ensure that you stay connected, even when you are away from your desk. This feature is especially useful for remote workers, sales representatives, and anyone who needs to be reachable at all times. Stay productive and never miss an important call by mastering the art of call forwarding on your Cisco IP phone.